OUR SELECTION CRITERIA
We assess according to a pre-defined scale the reception, the care of customers by the staff, the know how, the management of requests, the amenities and services offered. Everything must be impeccable.
We take care to capture the charm, the refinement, the magic, the atmosphere and the history of the place. We only keep the most exceptional.
3/ CONTINUOUS ASSESSMENT
We regularly and anonymously visit establishments of our collection. And with the aim of real collaboration, we share the points of improvement and control their implementation to keep (or not) the hotel in the collection. (more than 300 points of control)